Shipping policy
Shipping is free for all orders
Orders are processed Monday through Friday. Each order is manually adjusted and inspected for quality before being shipped. Please allow 1-2 business days for your order to be processed. Please keep in mind that we do not ship on weekends.
Countries We Ship To:
United Kingdom
Estimated Shipping times:
United Kingdom: 1-3 Days Delivery
Express Delivery: 1 Day Delivery
Tracking:
Upon placing an order you will receive a tracking number you can use to monitor your package's status.
Additional info:
Please double-check that all of the delivery information provided is accurate. If any information is missing or incorrect, we may need to reach out to you for updates which could cause delays in the delivery of your order.
Your order may be delivered by either your local post office or a local courier service. Depending on your location, most orders will be delivered by your local postal service and will be received with your regular mail. If you are not available to receive the delivery, a notice card may be left by the postal service with instructions on how and where to collect your package.
Cut-Off Time:
Our daily order processing cut-off time is 5 PM UK Time. Any orders received after this time will be processed the next business day, ensuring your art supplies are on their way to you as swiftly as possible.
Shipping to Multiple Addresses:
To keep things simple and secure, we can send shipments to one address per order. If you wish to inspire artists at different addresses, please place individual orders for each location.
Customer Care:
Our dedicated customer service team is at your service from Monday to Friday, 9:00 AM to 5:00 PM UK Time. Whether you have a question about your order or need assistance choosing the perfect kit, we're here to help. Contact us via:
Email: zebracity.sales@gmail.com
We're honoured you've chosen us for your creative journey. Ensuring your complete satisfaction is not just our promise—it's our passion.