Privacy Policy

Effective Date: 1/10/2024

Zebra City ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from www.zebracity.co.uk (the "Site").

1. Information We Collect

Personal Information:

  • Device Information: When you visit the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we gather data on the individual web pages or products you view, the websites or search terms that referred you to the Site, and your interactions with the Site.

  • Order Information: When you make or attempt to make a purchase through the Site, we collect information such as your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

Non-Personal Information:

  • We may collect non-identifiable information, including demographic data, browser types, and other anonymous statistical data.

2. How We Collect Information

We collect information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

  • Log Files: Track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

3. How We Use Your Information

We use the collected information to:

  • Fulfill Orders: Process your payment information, arrange for shipping, and provide invoices and/or order confirmations.

  • Communicate: Contact you regarding your order or respond to inquiries.

  • Screen for Risk and Fraud: Monitor for potential risk or fraud, particularly concerning your IP address.

  • Improve and Optimize: Analyze how our customers browse and interact with the Site to enhance user experience and assess the success of our marketing and advertising campaigns.

  • Marketing: Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

4. Sharing Your Information

We share your Personal Information with third parties to help us use your information as described above. For example:

  • Squarespace: We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.

  • Google Analytics: To understand how our customers use the Site. More information on how Google uses your Personal Information can be found here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • Microsoft Clarity and Microsoft Advertising: We partner with Microsoft to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

5. Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

6. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

7. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, we process your information to fulfill contracts we might have with you (e.g., if you make an order through the Site) or to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

8. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

9. Currency Conversion

By using our website, you (the visitor) agree to allow third parties to process.